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Frequently Asked Questions

 

General

Can I use my existing phone number?

Yes! Your customers can keep using the number they’re familiar with. Just forward your number to the number we will supply you when you want us to answer your calls. 

Can I upgrade after signing up?

At the moment we charge month to month. If you wish to change plans you can do so the following month.

Do you charge extra for long calls?

Currently we charge a flat rate per call to make the cost to you simple and predictable. Either the call will be included for free in your monthly plan or the call will be charged separately.

What if I already have a receptionist?

You can answer the phone whenever you want! We can work with your existing reception team to lessen the calls that need to be answered when they are busy.

Do you charge for extra long calls?

Currently we charge a flat rate per call amount to make the cost to you simple and predictable. Either the call will be included for free in your monthly plan or the call will be charged separately if you exceed your call limit.

Do you take messages?

Yes we do. If you don’t want your receptionists to answer calls just switch on to voicemail and we’ll send your messages to you.

Do you make bookings for my customers?

We can assist your customers to make online bookings. They can opt for a text message with instructions and a link to making a booking on your website.

Billing

When will I be billed?

You will be billed one month in advance, with the initial month and setup fee charged to start.  After this billing happens at the beginning of each month.  You will pay for the next month along with any excess call charges.

Legal

 

Where are the terms and conditions?

The Terms and Conditions for the answering services can be found by following the link “Practical Reception Solutions Customer Terms“.

There is also a separate Privacy Policy and a website Terms and Conditions.